Cancellation & Refund Policy
At Blanco Tour Uruguay, we understand that travel plans can change. At the same time, every confirmed reservation requires us to organize vehicles, professional drivers/guides, and other logistics in advance. Therefore, a confirmed reservation represents a commitment from both parties.
1. Regular Tour Passenger
Cancellation by the Passenger
Cancellations made at least 72 hours before the scheduled tour:
A full refund of the amount paid will be provided.
Cancellations made less than 72 hours before the scheduled tour:
The amount paid is non-refundable, as the necessary services and resources have already been reserved and committed.
Exception – Serious Illness
If a passenger is unable to take the tour due to a serious illness or medical condition, an exception to the 72-hour cancellation policy may be considered, provided valid medical documentation is presented.
Cancellation by Blanco Tour Uruguay
If, for any reason, Blanco Tour Uruguay is unable to provide the booked tour or service, the passenger will receive a full refund of the amount paid.
2. Cruise Passengers
Cancellation by the Passenger
Cancellations made at least 72 hours before the scheduled tour:
A full refund of the amount paid will be provided.
Cancellations made less than 72 hours before the scheduled tour:
The amount paid is non-refundable, as the vehicle, professional driver/guide, and other services have already been reserved and committed specifically for the passenger.
Cruise Ship Does Not Arrive at the Port
If the cruise line cancels the port call, changes the itinerary, or the ship does not arrive at the scheduled port in Montevideo or Punta del Este, the passenger will receive a full refund of the amount paid, regardless of when the cancellation occurs.
This applies even if the cancellation or itinerary change is made less than 72 hours before the scheduled tour.
Serious Illness
If a passenger is unable to take the tour due to a serious illness or medical condition, an exception to the 72-hour cancellation policy may be considered, provided valid medical documentation is presented.
Cancellation by Blanco Tour Uruguay
If, for any reason, Blanco Tour Uruguay is unable to provide the booked tour or service, the passenger will receive a full refund of the amount paid.
Important:
We kindly ask cruise passengers to inform us of any cancellation or itinerary change as soon as possible. This allows us to reorganize our operation and, when possible, make the vehicle, guide, and tour availability available to other passengers.